Terms of Service

Please read these Terms carefully. They include limitations on Ndotoni's liability, an assumption-of-risk provision for interactions with other users, and a waiver of class or representative claims.

1. Acceptance of Terms

By accessing and using Ndotoni ("the Platform"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Ndotoni Technologies Limited ("Ndotoni", "we", "us", or "our"), a private limited company registered in Tanzania.

Ndotoni Technologies Limited operates two platforms. These Terms govern your use of ndotoni.com, our long-term rental platform for landlords and tenants. Our short-term stays platform, ndotonistays.com, is governed by its own Terms of Service. If you use both platforms, the terms for each apply to your use of that platform.

2. Description of Service

Ndotoni.com is an online platform that connects property owners (landlords) with people seeking long-term rental accommodations (tenants) in Tanzania. We provide:

Property listing and search functionality
Messaging system for communication between users
Booking and payment processing services
User profiles, reviews, and ratings
Property management tools for landlords
A referral program for connecting new landlords to the platform

Ndotoni acts as an intermediary platform and is not a party to rental agreements between landlords and tenants. Short-term stays (nightly bookings, party venues, and similar) are handled separately by ndotonistays.com. We may add, change, or remove features of the Platform at any time, with or without notice, and without liability to you.

3. Eligibility and Account Registration

3.1 Eligibility

To use Ndotoni, you must:

Be at least 18 years old
Have the legal capacity to enter into binding contracts
Not be prohibited from using the service under applicable laws
Provide accurate and complete registration information
If registering on behalf of a company or another person, have the legal authority to bind that party to these Terms

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information is accurate and up-to-date

4. User Responsibilities

4.1 For Landlords

As a landlord, you agree to:

Provide accurate and complete property information
Upload genuine, recent photos of your property
Respond to inquiries in a timely and professional manner
Honor confirmed bookings and rental agreements
Comply with all applicable Tanzanian laws and regulations relating to rental property, including any tenancy, health, safety, building, and tax obligations that apply to you
Maintain your property in a safe and habitable condition
Disclose any known defects or issues with the property
Not discriminate against tenants based on protected characteristics
Hold, or obtain, any license, permit, or registration required by Tanzanian law to rent out your property

4.2 For Tenants

As a tenant, you agree to:

Provide accurate information in your inquiries and applications
Respect the property and follow the landlord's rules
Make rental payments on time
Report any issues or damages promptly
Use the property only for residential purposes (unless otherwise agreed)
Not sublet the property without landlord's permission
Leave the property in good condition at the end of tenancy

5. Prohibited Activities

You may not:

Post false, misleading, or fraudulent information
Misrepresent your identity or your legal authority to list, rent, or manage a property
Harass, abuse, threaten, or harm other users
Use the platform for any illegal activities
Attempt to circumvent payment systems or fees, including arranging payment off-platform to avoid a fee
Scrape, copy, or download content without permission
Impersonate others or create fake accounts
Spam or send unsolicited messages
Upload malicious code or viruses
Interfere with the platform's operation or security
Use automated systems (bots) without authorization
Submit fraudulent referrals, reviews, or claims for any reward or payout
Violate any applicable laws or regulations

6. Payments and Fees

6.1 Service Fees

Ndotoni may charge fees for certain services, including but not limited to:

A service fee charged to tenants when a booking or application is completed
A listing fee charged to landlords for listings beyond the free tier, or for priority placement and other premium features (see Section 26)
Transaction processing fees

All fees will be clearly disclosed before you complete a transaction and are quoted in Tanzanian Shillings (TZS) unless stated otherwise. Except where required by law or expressly stated in these Terms, service fees are non-refundable once the service they relate to has been provided (for example, once a booking or application has been submitted).

6.2 Payment Processing

Payments are processed securely through third-party providers (M-Pesa and other payment gateways). Ndotoni is not a bank or licensed payment institution; we rely on these third-party providers to process, hold, or transmit funds, and we are not responsible for their errors, delays, outages, or fraud. You agree to:

Provide accurate payment information
Pay all amounts when due
Comply with the payment provider's terms
Be responsible for any payment processing fees, currency conversion charges, or chargebacks arising from your transactions

7. Cancellations and Refunds

Cancellation and refund policies are set by individual landlords for their properties. Please review the specific policy for each property before booking.

Ndotoni is not responsible for refunds but may assist in dispute resolution between landlords and tenants.

8. Relationship Between Users; Assumption of Risk

Ndotoni is a venue that helps independent landlords and tenants find and communicate with each other. Landlords and tenants are independent of Ndotoni and of one another. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between Ndotoni and any user, or between any two users. Ndotoni does not control, and is not responsible for, the conduct of any landlord, tenant, or other user, whether on or off the platform.

You are solely responsible for your interactions with other users, including property viewings, key handovers, deposits, deliveries, or any other in-person or off-platform meeting arranged through Ndotoni. We encourage common-sense precautions (meeting in daylight, bringing a companion, verifying details independently) but do not supervise or guarantee the safety of any such interaction. To the fullest extent permitted by law, you assume all risk arising from your use of the platform and your interactions with other users.

9. Identity Verification

We may ask some users for identity information (such as a National ID/NIDA number) to help verify who they are. We do not independently verify the authenticity of any identity document, and we do not guarantee that any user is who they claim to be, or that any user is trustworthy, creditworthy, or free of a criminal history. You are responsible for exercising your own judgment when deciding whether to transact with another user.

10. Content and Intellectual Property

10.1 Ndotoni's Content

All content on Ndotoni (logos, text, graphics, software, design) is owned by Ndotoni or its licensors and protected by intellectual property laws. You may not use our intellectual property without written permission.

10.2 User Content

You retain ownership of content you post (property listings, photos, reviews). By posting content, you grant Ndotoni a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content on the platform.

You represent that you have the right to post your content and that it doesn't violate any third-party rights.

10.3 Copyright Complaints

If you believe content on Ndotoni infringes your copyright, email info@ndotoni.com with: (a) a description of the copyrighted work; (b) the location of the allegedly infringing content on the platform; (c) your contact details; and (d) a statement, made in good faith, that you are the rights holder or authorized to act on their behalf. We may remove or disable content that we determine, in our discretion, infringes another party's rights.

11. Reviews and Ratings

Users may leave reviews and ratings. Reviews must be:

Based on genuine experiences
Honest and factual
Respectful and not defamatory
Free from conflicts of interest

Ndotoni reserves the right to remove reviews that violate these guidelines. Reviews reflect the opinion of the author, not of Ndotoni, and we do not verify or endorse their content.

12. Disclaimer of Warranties

Ndotoni is provided "as is" and "as available" without warranties of any kind, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not guarantee:

Accuracy or completeness of property listings
Availability of properties
Quality or condition of accommodations
The identity, behavior, or reliability of other users
Any particular financial, tax, or legal outcome from using the platform
Uninterrupted or error-free service
Security of data transmission

Nothing on Ndotoni (including our blog, guides, or support messages) constitutes legal, tax, financial, or real-estate advice. You should seek independent professional advice before making a rental, financial, or legal decision.

13. Limitation of Liability

To the maximum extent permitted by law, Ndotoni shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or data
Property damage or personal injury, including any occurring during a property viewing, key handover, or tenancy
Disputes between landlords and tenants
Unauthorized access to your account
Errors or omissions in content
Failures, delays, or errors of any third-party payment provider
Service interruptions or delays, including those caused by events described in Section 17 (Force Majeure)

Subject to rights and liabilities that cannot lawfully be excluded, our total liability shall not exceed the amount you paid to Ndotoni in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Ndotoni, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the platform
Your violation of these Terms
Your violation of any rights of another party
Your content, property listings, or referral submissions
Your interactions with other users, on or off the platform

15. Tax Responsibility

You are solely responsible for determining, reporting, and paying any taxes that may apply to income or payments you receive through Ndotoni, including rental income and referral rewards. Ndotoni does not provide tax advice and does not withhold, collect, or remit taxes on your behalf, except where required by Tanzanian law.

16. Communications

By creating an account, you consent to receive transactional communications from Ndotoni related to your account, listings, bookings, and referrals via email, SMS, WhatsApp, or push notification. You may opt out of marketing communications at any time; you cannot opt out of essential account and transaction-related messages while your account is active.

17. Force Majeure

Ndotoni is not liable for any failure or delay in performing its obligations under these Terms where the failure or delay results from causes beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, government action or regulation, labor disputes, or outages of power, internet, telecommunications, or third-party payment networks.

18. Termination

We may suspend or terminate your account at any time if you:

Violate these Terms
Engage in fraudulent or illegal activities
Harm other users or the platform
Fail to pay fees when due

You may also delete your account at any time through account settings. Upon termination:

Your access to the platform will be revoked
Your listings will be removed
Outstanding obligations remain in effect
Certain provisions of these Terms survive termination

We may also modify, suspend, or discontinue any part of the platform (including specific features, the Referral Program, or premium listing features) at any time, with or without notice, and without liability to you.

19. Dispute Resolution

If you have a dispute with another user, you agree to resolve it directly with that user. Ndotoni may provide assistance but is not obligated to do so.

For disputes with Ndotoni, you agree to first attempt informal resolution by contacting us at info@ndotoni.com.

To the fullest extent permitted by law, any claim against Ndotoni must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Tanzania.

21. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Your continued use of Ndotoni after changes constitutes acceptance of the new Terms.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ndotoni regarding the use of our platform.

24. Business Information

Ndotoni is operated by a legally registered company in Tanzania, operating with full compliance to local regulations and business standards. Ndotoni Technologies Limited operates both ndotoni.com (long-term rentals) and ndotonistays.com (short-term stays).

Legal Business Name

NDOTONI TECHNOLOGIES LIMITED

Company Type

Private Limited Company

Principal Place of Business

Wazo Hill, Kunduchi Ward
Kinondoni District, Dar es Salaam
P.O. Box 14125
Tanzania

Director

Adam Nzinza

25. Referral Program Terms

Introduce new hosts and guests. Earn up to TZS 25,000 for new hosts, and up to TZS 10,000 per eligible booking. These terms explain how personal-Link referral rewards work across Ndotoni and Ndotoni Stays.

Who can participate. You must be at least 18, have a valid Ndotoni account or use your WhatsApp number with our bot, and provide accurate identity and payment details. The referred host must be a genuine new owner or authorized manager who has not previously listed on Ndotoni or Ndotoni Stays. Creating another account does not make an existing host new.
Share freely; five rewarded hosts. You may share your personal Link with as many people as you wish. Cash rewards apply only to your first five eligible new hosts approved by Ndotoni under this programme, in approval order, with a maximum total of TZS 25,000. Further referrals may join the platform but do not earn cash rewards. This is one combined limit across the website, app, WhatsApp, Ndotoni, and Ndotoni Stays; it does not reset through additional accounts or units.
One host, one reward. A host can generate only one referral reward, even if they list multiple rooms, apartments, properties, or units, or use multiple accounts or channels. Duplicate submissions, repeat owners, and attempts to split the same host into several identities do not qualify.
Amounts are confirmed after review. Up to TZS 5,000 is the maximum reward per approved host, not a fixed or guaranteed payment. The approved amount may be lower and is determined by Ndotoni after reviewing eligibility, listing suitability, and programme requirements. Signup, a draft, publication, or verification alone does not guarantee a reward. Ndotoni will confirm the approved amount before payment. Referrers must not promise others guaranteed payments, bookings, or income.
Booking rewards. You may also earn when a guest books a stay on Ndotoni Stays through your Link or a stay you shared. The first referrer recorded for a guest is credited for that guest’s eligible bookings for 12 months from that first referral. A booking reward can become due only after the guest’s checkout date, once the booking has been paid and has not been cancelled, refunded, or marked as a no-show. Up to TZS 10,000 per booking is the maximum, not a fixed or guaranteed payment; Ndotoni confirms the amount after review. Booking rewards cover up to ten different guests per referrer; repeat bookings by a guest already counted do not use a further place. Bookings you make yourself, bookings at a place you host or manage, and bookings arranged mainly to obtain a reward do not qualify.
Attribution and eligibility. The first valid referral accepted and recorded for the host is used. The host must use your Link or referral code before their first listing, and at least one genuine listing must be verified and published. Opening a Link alone is not approval. Browser restrictions, switching devices, and installing the app can interrupt tracking; reopen the Link or enter the referral code to continue. If attribution is missing or disputed, contact us with supporting evidence. We review records and evidence reasonably; attribution cannot be retrospectively added to an existing host simply to claim a reward.
Verification and payment. We may request reasonable evidence of identity, authority to list, ownership, and accurate contact or payout information. Rewards remain pending until review and express approval. Approved payments are sent to a verified mobile money account; you must ensure its details are correct. There is no promise of instant payment or a fixed processing time. We will process approved rewards within a reasonable period after required checks are complete, subject to lawful holds and payment-provider delays. Any legally required withholding will be explained.
Fair use and consent. Self-referrals, fabricated hosts, duplicate accounts, false documents, impersonation, unauthorized sharing of personal data, unsolicited bulk messaging, and manipulation of tracking or reward limits are prohibited. Obtain permission before sharing another person’s details. Do not present yourself as an employee or agent of Ndotoni, bind us to promises, charge people on our behalf, or misrepresent these terms.
Suspension, rejection, and recovery. Where reasonably necessary to investigate suspected abuse, conflicting ownership, incomplete verification, or payment errors, we may pause review or payment and request evidence. We may reject ineligible referrals, suspend programme access, correct mistakes, or seek lawful recovery of payments obtained through fraud, duplication, or material error. We will explain the relevant reason where lawful and appropriate and allow you to raise a dispute. These rights do not permit us to arbitrarily cancel a valid approved reward.
Programme changes. We may change, pause, or end this programme by publishing updated terms or notifying participants as appropriate. Changes ordinarily apply prospectively and do not reduce rewards already expressly approved, except for fraud, duplication, material error, or a legal requirement. A referral not yet approved is not a guarantee of payment. Separate promotions and earlier written reward or profit-share agreements remain governed by their own agreed terms; this programme does not automatically include rental profit sharing.
Independent participation. Participation does not create employment, agency, partnership, or an entitlement to salary or guaranteed income. You are responsible for your own lawful referral activity and applicable taxes. To the extent permitted by law, you are responsible for losses directly caused by your fraud, unlawful disclosure, or material breach, rather than losses caused by Ndotoni’s own fault.
Questions, disputes, and legal rights. For an attribution, eligibility, or payment question, contact info@ndotoni.com with the referral code and relevant information. We will review your complaint in good faith. These programme terms operate with the general Terms of Service, but do not exclude mandatory consumer rights, lawful access to regulators or courts, liability that cannot lawfully be excluded, or payment of valid approved rewards. Ndotoni’s review discretion must be exercised reasonably and in accordance with applicable law.

26. Landlord Property Management Service

By registering your property with Ndotoni, you agree to the following:

Ndotoni will photograph, list, and market your property to potential tenants
A limited number of listings are free. Beyond that, Ndotoni charges a listing fee under one of our subscription plans (per-listing, 5-month, or 15-month) for additional listings, priority placement, or analytics features. Ndotoni also earns revenue by charging tenants a service fee
Current plan pricing is shown in your landlord dashboard before you purchase a plan, and may change with notice
You authorize Ndotoni staff to visit your property for photography and inspections at mutually agreed times
You confirm that you are the legal owner or authorized agent of the property being listed, and that you have the legal right to rent it out
You agree to provide accurate information about the property including availability, pricing, and condition
Ndotoni does not guarantee occupancy, tenant placement, or any particular rental income within any specific timeframe or at all
You are solely responsible for complying with Tanzanian tenancy, tax, and property law, and for the terms of the lease agreement you enter into with a tenant
You may request removal of your property listing at any time by contacting us, and Ndotoni may remove, edit, or reject any listing at its discretion
Rental agreements are between the landlord and tenant directly. Ndotoni is not a party to the lease

27. Contact Us

If you have questions about these Terms:

Email: info@ndotoni.com

Phone/WhatsApp: +255 790 720 329

Website: https://ndotoni.com/contact

Address:
NDOTONI TECHNOLOGIES LIMITED
Wazo Hill, Kunduchi Ward
Kinondoni District, Dar es Salaam
P.O. Box 14125
Tanzania

Note: By using Ndotoni, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.